To place an order, simply call the phone number listed on our website. Your order will be registered over the phone.
No, you can make purchases on the website without registering. However, creating an account gives you access to additional features such as order tracking, purchase history, and exclusive offers.
Yes, you can directly contact our sales department and place your order by phone.
The preparation and shipping time for orders depends on the type and volume of the order. However, in most cases, production is completed within 72 hours after the order is placed, and the order is prepared for shipment. For custom or high-volume orders, the exact shipping time will be communicated to you by our support team.
The shipping cost is calculated based on the weight of the package and the destination location. It will be displayed during the final step of the purchase process.
Yes, in-person pickup is available with prior coordination. Please contact our support team before your visit.
If the product has a technical issue or manufacturing defect, returns are accepted within 48 hours of receiving the item.
If the issue is due to a manufacturing defect or company responsibility, the return and shipping costs will be covered by the company. Otherwise, the customer is responsible for the return cost.
Please report the issue to our support admin via WhatsApp or phone call so we can arrange a replacement or return.
You can check product availability on our website or by contacting our support team.
Yes, out-of-stock items can be produced and shipped within 48 hours after your request is registered.
Yes, all products come with a valid 6-month warranty from Nikoo Payam.
All products include a unique barcode and hologram that confirm their authenticity.
You can call the phone numbers listed on our website or reach out to our support team via WhatsApp.
Our support team is available from 8:00 AM to 4:00 PM on business days.
Yes, the fastest way to reach our support team is through WhatsApp.
If the order is canceled before entering the production stage, no charges will be deducted from the customer.
If the order is canceled after production has begun, 25% of the total amount will be deducted as a production loss fee.
To cancel an order, please contact our sales support team or send your request via WhatsApp. All cancellation requests will be reviewed and responded to within 24 hours.
Nikoo Payam Sanat Giti Company is one of the few manufacturing organizations in the automotive industry and active brands in the country in the field of producing all kinds of automotive hoses.
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